GENERAL TERMS OF SALE
Purchases on the website tienda.aceitesbanon.com are governed by the general conditions applicable on the date of the order. Aceites Bañón considers that having placed an order the buyer will have accepted without reservation the general conditions of sale that will have been able to read previously.
The information contained in the description of the articles does not bind Aceites Bañón until confirmation of acceptance of the order by the customer.
The amounts invoiced to the Customer are inclusive of current taxes and shipping costs. The order is not effective until the Customer clicks "Accept" on the order confirmation screen. During the process of selection of the product or products and of purchase the Customer will be able at any time to cancel the steps already carried out and to abandon the process. Once the payment has been made within 24 hours, the customer will receive a message of conformity detailing the amounts paid and the data recorded.
Aceites Bañón will not proceed to send the products purchased until it receives confirmation that the Customer has made the payment.
Although Aceites Bañón always tries to have available the products it publishes on its website, exceptionally it may be the case that the product requested by the customer is not available. In this case, Aceites Bañón commits itself to send the Customer an email within 15 days (from the date of the order) to inform him of the period in which we will be able to send the selected product. In the event that we are unable to provide the product, Aceites Bañón may propose that the Customer send an article of equivalent quality and price. The Customer may refuse the alternative, which will oblige the immediate reimbursement of the carriage paid by the Customer.
Aceites Bañón delivers its products through a courier company. The maximum delivery time for an order will be the one indicated in the section on Shipping Conditions, which will begin the day after payment is confirmed. The customer will be informed promptly in the event of a delay, due to exceptional circumstances, in the delivery of the products. The delivery is considered to have been made as soon as the product is made available to the customer by the carrier and the recipient signs for receipt of the delivery. It is the responsibility of the recipient to verify the products upon receipt of them and expose all the qualifications and claims it deems appropriate. In shipments on delivery, in case of cancellation of the order, the customer must pay the cost of return.
The customer will have a period of 7 working days to withdraw from the contract without having to indicate the reasons. The period of 7 working days will be calculated from the day of receipt of the product. Before exercising the right of withdrawal, Aceites Bañón can assist you in analysing the reasons and proposing solutions that can satisfy the customer's interest. In any case, product returns will only be accepted if they are received in perfect condition and in their original packaging. Once received, Aceites Bañón will proceed to refund the amount paid. Shipping costs will not be paid.
Personal data and information proving the purchase made by the customer will be kept in electronic format. Personal data (name, email address, address) will be incorporated into a file created by Aceites Bañón to manage its business relationships with its customers. They will not be given to third parties and will not be used to send commercial information about products similar to those purchased by the customer. At any time the customer may object to the sending of such information. The customer may also exercise their rights of access to data, rectification and cancellation by contacting Aceites Bañón in the manner they deem most convenient.
Aceites Bañon sends all its products through a courier company.
Shipping times are 3/10 working days for the Peninsula and Balearic Islands, counting from the payment confirmation. For international shipments the transit time varies depending on the geographical area. The final delivery times may be less than those referred to as these are based on the maximum possible times with reissues. These shipping times are valid for non-personalized products, adding to the expected transit time of 10 days in the case of personalized products.
Delivery times may be altered for reasons beyond the control of both Aceites Bañón and the courier company (strikes, armed conflicts, customs, roadblocks due to weather conditions and all those that the courier company states in its service letter), both companies being exempt from any damage that may be caused to the customer.
All shipments and their goods are covered by transport insurance.
Aceites Bañón (hereinafter the provider), makes available to users this document with which it intends to comply with the obligations provided for in Law 15/1999, of Protection of Personal Data (LOPD) and its implementing regulations. The person responsible for the website, in compliance with the provisions of art. 5 and 6 of the LOPD, informs all users of the website who provide or will provide their personal data, that these will be incorporated into an automated file.
The lender informs and guarantees expressly to the users that their personal data will not be yielded in any case to third companies, and that whenever some type of cession of personal data was going to be made, of previous form, the express, informed consent would be asked for, and unequivocal on the part of the holders.
All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the user. In the event that not all the data are provided, the provider does not guarantee that the information and services provided will be completely adapted to your needs.
The provider guarantees in all cases the user the exercise of the rights of access, rectification, cancellation, information and opposition, in the terms set out in current legislation. Therefore, in accordance with the provisions of Law 15/1999, of Protection of Personal Data (LOPD) may exercise their rights by sending a specific request, along with a copy of your ID, through the following means:
1. E-Mail: firstname.lastname@example.org
2. Fax: +34 953 736 415
3. Postal Address: Finca "Las Irijuelas", 23313 Veracruz - Úbeda (Jaén)
Similarly, the provider has adopted all the necessary technical and organisational measures to guarantee the security and integrity of the personal data it processes, as well as to avoid its loss, alteration and/or access by unauthorised third parties.
The website's servers will be able to automatically detect the IP address and domain name used by the user. An IP address is a number that is automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that make it possible to know the number of page impressions, the number of visits made to the web services, the order of visits, the point of access, etc.
The purpose of the web tienda.aceitesbanon.com is to make it easier for the general public to find out about the activities it carries out and the professional services it provides.
1. In accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you Aceites Bañón, with fiscal address at Calle Don Ramón de la Cruz, 39, 28001 Madrid and social address at Finca "Las Irijuelas", 23313 Veracruz - Úbeda (Jaén) is the owner of this website.
2. These general conditions regulate the access and use of this website (from now on THE WEBSITE) that Aceites Bañón makes available to Internet users free of charge. Access to it implies your acceptance without reservation. The use of certain services offered in this site will also be governed by the particular conditions provided in each case, which will be understood to be accepted by the mere use of such services.
3. The intellectual property rights of the website, its source code, design, navigation structure, databases and the various elements contained therein are owned by Aceites Bañón, who has exclusive rights to exploit them in any way, and especially the rights of reproduction, distribution, public communication and transformation.
4. The viewing, printing and partial downloading of the content of THE WEBSITE is authorised only and exclusively if the following conditions are met: o that it is compatible with the purposes of THE WEBSITE. o that it is done with the exclusive aim of obtaining the information contained for personal and private use. Its use for commercial purposes or for distribution, public communication, transformation or decompilation is expressly prohibited. o That none of the contents related to THE WEBSITE are modified in any way. o That no graphic, icon or image available on the website is used, copied or distributed separately from the rest of the images that accompany it.
5. Unauthorised use of the information contained on THE WEBSITE, its resale, as well as any breach of the intellectual or industrial property rights of Aceites Bañón , will give rise to the legally established responsibilities.
6. Aceites Bañón reserves the right to modify and update the information contained on the website, its configuration and presentation, and the conditions of access, at any time and without prior notice.
7. Aceites Bañón does not guarantee the absence of interruptions or errors in access to the website or its content, nor that it is up to date. Aceites Bañón will carry out, as long as there are no causes that make it impossible or difficult to carry out, and as soon as it becomes aware of errors, disconnections or lack of updating of content, all those tasks aimed at correcting errors, re-establishing communication and updating content.
8. Both access to the website and the non-consensual use of the information contained therein is the exclusive responsibility of the user. THE COMPANY shall not be liable for any consequences or damages that may arise from such access or use. Aceites Bañón is not responsible for security errors that may occur or for any damage that may be caused to the user's computer system (hardware and software), or to the files or documents stored therein, as a result of: o the presence of a virus in the user's computer used to connect to the services and contents of the Web; o a malfunction of the browser; o the use of non-updated versions of the same.
9. Aceites Bañón does not assume any responsibility derived from the contents linked to the Web, as long as they are unrelated to it, nor does it guarantee the absence of viruses or other elements in them that could produce alterations in the computer system (hardware and software), in the user's documents or files, excluding any responsibility for damages of any kind caused to the user for this reason.
10. Aceites Bañón and the user, with express waiver of any other jurisdiction, submit to the courts of the city of Madrid for any dispute that may arise from access to, or use of, THE WEBSITE. In the event that the user is domiciled outside of Spain, Aceites Bañón and the user submit, with express waiver of any other jurisdiction, to the courts of the city of Madrid (Spain).
OBJECT AND GENERAL
All the prices of the products indicated through the website include VAT and other taxes that may apply. However, these prices include the expenses corresponding to the shipment of the products, which will be detailed if the client requests it, and which must be accepted by the User in the purchase process.
Aceites Bañon will do its best to please all its Users in the demand of the products. However, on occasion, and due to causes difficult to control by Aceites Bañón such as human errors or incidents in computer systems, it is possible that the product will not be available after the order has been placed, in which case the user will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to unavailability does not give the right to cancel the entire order. If, following this cancellation, the customer wishes to return the product delivered, he or she must follow the instructions in the Return section.
The buyer undertakes to pay at the time of the order. The initial price shown on the website for each of the products offered will be increased by the fees corresponding to the relevant shipping costs. In any case, these rates will be communicated to the user before formalizing the purchase itself. The ticket or proof of purchase corresponding to the purchase order will be available and will be sent by e-mail to the address provided by the User in the Registration section. The buyer must pay the amount corresponding to his order by credit or debit card (Visa, Mastercard, American Express, Visa Electron and/or other similar cards), it is also possible to pay by bank transfer or cash on delivery. The User must notify Aceites Bañón of any undue or fraudulent charges on the card used for purchases, by email or telephone, in the shortest possible time so that Aceites Bañón can make the appropriate arrangements.
Once the order is formalized, that is, with the acceptance of the CU and the confirmation of the purchase process, Aceites Bañón will always send an email to the User confirming the details of the purchase made.
Aceites Bañón will accept cancellations of orders when requested before the end of the day on which the purchase is made, Aceites Bañón will accept cancellations of orders when requested WITHIN THIS TERM. To make a cancellation you must SEND an email to email@example.com to request the cancellation of your order and in which the purchase order is attached to guarantee the ownership of the order. Once the purchase has been sent, no cancellations will be accepted due to the personal nature, purpose and destination of the products sold.
TERMS, PLACE OF DELIVERY AND LOSSES
I. Delivery of the product Aceites Bañón undertakes to deliver the product in perfect condition to the address indicated by the User on the order form, and which in any case must be within the Territory. In order to optimise delivery, we would like to thank the User for indicating an address where the order can be delivered within normal working hours. The order will be delivered by hand and under signature, if the User is not at home at the time of delivery, the transport company will leave a notice for the User to contact it and agree on a new delivery date or a place to collect the order. The rates charged by default on the website are those set by the transport company. Aceites Bañón will not be responsible for errors caused by delivery when the delivery address entered by the User in the order form does not match the reality or has been omitted.
II. Delivery Time The products have a delivery time between 3-5 working days within the Peninsula and 5-10 working days in the rest of the territory, these times are average, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In case of delays in delivery, Aceites Bañón will inform its customers as soon as it is aware of them. Each delivery is considered to have been made from the moment the transport company makes the product available to the User, which takes place through the control system used by the transport company. In the case of delays in delivery of orders attributable to Aceites Bañón, the User may cancel his order in accordance with the procedure described in the section "Return Procedure". Delays in delivery will not be considered those cases in which the order has been placed at the disposal of the User by the transport company within the agreed period and could not be delivered due to the User's fault.
II. Delivery Details, Non-Delivery and Loss If at the time of delivery the User is absent, the transport company will leave a notice for the User to contact them and agree on a new delivery date or place to collect the order. If after 7 working days after the delivery of the order has not been arranged, the User must contact Aceites Bañón. If the User does not do so, 15 working days after the delivery of the order, it will be returned to our warehouse and the User will have to pay the shipping costs and return of the goods to their origin, as well as any associated management costs. If the reason for non-delivery is the loss of the package, our carrier will initiate an investigation. In these cases, the response time of our carriers is usually between one and three weeks.
IV. Diligence in delivery The User must check the good condition of the package of the product ordered at the time of receipt of the order. If, once the product has been checked, the User detects any incident such as a knock, breakage, signs of having been opened or any damage caused to the product by the delivery, the order may not be received. The transport company will inform Aceites Bañón and after verifying the damage the order will be replaced or the amount of the order will be returned to the User according to his preference.
The User has a period of 7 working days to return, at his expense, products that are not to his satisfaction. This period is counted from the day of delivery of the package to the User. Aceites Bañón will only accept returns that meet the following requirements: 1. The product must be in the same condition as it was delivered and it must keep its original packaging without unsealing. 2. The shipment must be made using the same box or envelope that we have sent you, or in its absence in a similar format that guarantees the return in perfect condition. 3. A copy of the delivery note/invoice must be included inside the package, where the returned products and the reason for return are also marked. In order to make the return process easier for the users and to be able to follow it up correctly, if the reason for the return is attributable to Aceites Bañón (the product is defective, it is not the one you had ordered, etc.), the use of this service is free of charge. If the reason is different (the products were served correctly but are not to your liking), Aceites Bañón will pay the cost of the products except for shipping costs which will be deducted from the refund depending on the cost in each case. To proceed with the return, the User must communicate it by email to firstname.lastname@example.org indicating in "subject" CANCELLATION ORDER NUMBER" and specifying the products to be returned within the return period. You can also communicate by phone at 953 736 600 or by FAX at 953 736 415. Aceites Bañón will contact the User as soon as possible.
INTELLECTUAL AND INDUSTRIAL PROPERTY
Aceites Bañón holds all rights to the content, design and source code of this website and, in particular, but not limited to, the photographs, images, text, logos, designs, trademarks, commercial names and data included on the website. Users are warned that these rights are protected by current Spanish and international legislation on intellectual and industrial property. Likewise, and without prejudice to the above, the content of this website is also considered to be a computer program, and therefore all the Spanish and European Community regulations in force on the subject are also applicable to it. Total or partial reproduction of this website, even through a hyperlink, or any of its contents, is expressly forbidden without the express written permission of Aceites Bañón. Likewise, it is totally forbidden to copy, reproduce, adapt, modify, distribute, commercialise, communicate publicly and/or any other action that infringes current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the website without the previous express written permission of Aceites Bañón. Aceites Bañón informs that it does not grant any license or implicit authorization on intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the contents included in the web.
ACCESS AND STAY ON THE WEB. OUR CONTENTS
Users are entirely responsible for their conduct, when accessing the information on the website, while browsing it, as well as after having accessed it. As a consequence of the above, the Users are solely responsible to Aceites Bañón and third parties for: 1. the consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the web, whether or not it has been prepared by Aceites Bañón, published or not under its name officially; 2. as well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of others, or that in any way could damage, disable or impair the web or its services or prevent normal enjoyment by other users. Aceites Bañón reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, and to deny access to the web to Users who misuse the contents and/or fail to comply with any of the conditions that appear in this document. Aceites Bañón informs that it does not guarantee: 1. that access to the web and/or linked websites will be uninterrupted or free of error 2. that the content or software that Users access through the web or linked websites will not contain any error, computer virus or other elements in the content that could produce alterations in their system or in the electronic documents and files stored in their computer system or cause other types of damage; 3. the use that the information or content of this web or linked websites that Users could make for their personal purposes. The information contained in this website must be considered by the Users as informative and guiding, both in relation to its purpose and its effects, which is why Aceites Bañón does not guarantee the accuracy of the information contained on this website and therefore does not assume any responsibility for any possible damage or inconvenience to Users that may arise from any inaccuracy present on the website.
Aceites Bañón does not assume any responsibility derived, but not limited to: 1. The use that users may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial content of the website or third parties. 2. Of the possible damages to Users caused by a normal or abnormal functioning of the search tools, of the organization or location of the contents and/or access to the web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the web or a program provides to the User. 3. Of the contents of those pages to which the Partners or Users can access from links included in the Web, whether authorized or not. 4. Of the acts or omissions of third parties, regardless of whether these third parties may be linked to Aceites Bañón by contract. 5. Of the access of minors to the contents included in the web, being the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any of the tools to control the use of the Internet in order to avoid (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorisation of their parents or guardians. 6. Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the web and/or link webs, nor will it be responsible, therefore, for the eventual damages and prejudices that the Partners or individual and/or collective Users suffer as a result of such communications and/or dialogues.
EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION
Members' data It is up to the Users to update their own data. At any time, the User will have the right to access, rectify, cancel and oppose all their personal data included in the different registration forms. To exercise this right, the Member must contact Aceites Bañón by email to email@example.com or by post to Finca "Las Irijuelas" 23313 Veracruz - Úbeda (Jaén) Spain. Therefore, the User is responsible for the veracity of the data and Aceites Bañón will not be responsible for the inaccuracy of the User's personal data.
In the event that any clause of these CU is declared null and void, the remaining clauses shall remain in force and shall be interpreted taking into account the will of the parties and the very purpose of these CU. Aceites Bañón may not exercise any of the rights and faculties conferred in this document, which does not imply in any case the waiver of such rights and faculties, except in the case of express recognition by Aceites Bañón or prescription of the corresponding action.
MODIFICATION OF THE CONDITIONS OF USE
Aceites Bañón reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, Aceites Bañón recommends that the user reads them carefully each time they access the website. Users will always have these Terms and Conditions in a visible place, freely accessible for any consultation they wish to make. In any case, the acceptance of the CU will be a previous and indispensable step to the acquisition of any product available through the Website.
APPLICABLE LAW AND JURISDICTION
These General Conditions are governed by Spanish law. In case of dispute arising from these general conditions and for the resolution of conflicts, the parties submit, at their own discretion, and renounce any other jurisdiction, to the courts of the user's domicile. Updated on 30/11/2016